RETURN POLICY

RETURN POLICY

SUNDAY SCHOOL CURRICULUM

We require that a Return Authorization (RA) reference number be assigned to all Sunday school curriculum prior to the return of the product to Union Gospel Press for credit. For returns, give the name of the person who ordered the material and the reason for its return. Send all returns to the following address: UGP Returns Dept., 2000 Brookpark Road, Cleveland, Ohio 44109. A detailed packing list must accompany all returns.

Return authorization numbers must be assigned. To ensure proper credit, materials must be received in our warehouse as per the DEADLINES FOR RETURNS schedule. 

 
DEADLINES FOR RETURNS
 

Winter Quarter materials must be postmarked by MARCH 15.

Spring Quarter materials must be postmarked by JUNE 15.

Summer Quarter materials must be postmarked by SEPTEMBER 15.

Fall Quarter materials must be postmarked by DECEMBER 15.

Returned materials must be in salable condition; please return the complete product. Return authorization numbers must be displayed on the outside of each package. Shipping charges for returned material are at your expense.

Credit will not be issued on returns without a valid RA number. DO NOT return covers only.

For questions related to a return or to obtain an RA number, please contact our customer service department at 1-800-638-9988 or e-mail us at customerservice@uniongospelpress.com.

 

 

SUNDAY SCHOOL CURRICULUM E-BOOKS

No refunds will be issued on Sunday school curriculum E-Books. 

 

GENERAL MERCHANDISE

General merchandise returned within 15 days are eligible for refund of the purchase price. Please include the packing slip that was enclosed with your order.

Unless an item arrived to you damaged and is marked as such, only resalable items in perfect condition will be credited. If you received a damaged or defective item, please call our customer service at 1-800-638-9988 prior to returning it.

Books must be returned in their original new and unread condition.

To return general merchandise, repack the items securely. Please include the packing slip that was enclosed with your order. Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS. (Please retain your tracking number. No COD’s will be accepted.) Send all returns to the following address: UGP Returns Dept., 2000 Brookpark Road, Cleveland, Ohio 44109. Please allow 4-6 weeks for your return to process.

Union Gospel Press is not responsible for lost or damaged shipments of returns. Shipping and handling charges are not refundable. 

All sales of Clearance items are final; no refund will be issued.